An emergency repair is any fault which poses an immediate risk to persons residing at the property, the property itself or the general public.
Examples of emergency repairs are:
Routine repairs are those which cause minor inconvenience and have little affect on the property if a repair is not immediately undertaken.
Examples of routine (non urgent) repairs are:
Getting our priorities right!
When reporting a repair, all factors will be taken in to consideration, such as a customer's vulnerability or disability, to ensure that we fully understand the implication of the repair and are able to provide a service that meets each individual's needs. For example, a repair that would normally be treated as a routine repair would be uplifted and attended to within a quicker timescale if it was having a serious impact on a vulnerable customer.