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Here to improve homes

What is a Planned Investment Programme?

Ensuring your home is properly maintained is a top priority for Irwell Valley.

Planned Investment Programmes are improvement works that are identified in advance.

This work is carefully planned and delivered in an organised and controlled way throughout each financial year (from April to March).

The programme of work is targeted to address specific issues that we have identified within your home. In some instances you may not realise that works are required. One of the main aims of this type of investment work is to continually invest in and keep our properties in the best condition possible.

How will you know if your home is included in the Planned Investment Programme?

We will contact you prior to any works taking place. The notice period will allow for residents to discuss any issues or queries. If your home is identified for works under the Planned Investment Programmes, we will request access to the property to carry out a detailed works survey and to agree and finalise the nature of the works required.

What type of work is included in the Planned Investment Programme?

The type of works undertaken in the Planned Investment Programmes include:

  • kitchen and bathroom refurbishments
  • installation of boiler and heating systems
  • installation of double glazed windows
  • installation of front and rear doors
  • fencing and gate renewal
  • roof renewals
  • external painting

If you do not give us access into your home to carry out works/surveys and do not respond to calls/letters, you will receive a letter giving you 14 days to contact us or you will be omitted from the programme.

The length of time for all works will vary slightly from property to property. We will provide you with a specific timescale after our contractors have completed their detailed survey about how long the work will take. 

What choices will you have?

The choices you have depend upon the type of works carried out:

  • kitchens: choice of range of cabinets, door finishes, handles, tiling*, flooring and worktops
  • bathrooms: choice of bathroom suites, tiling, flooring
  • external door installation: choice of colour and style of composite pre finished door

* Please note that tiling is carried out to Irwell Valley's specification.

Preparing for the works to start

There may be some disruption while work is being carried out at your home. We will do our utmost to minimise the disruption and deliver an excellent customer service. We ensure that the contractors we appoint:

  • carry photographic ID with them at all times
  • keep you fully informed about progress during the work
  • be polite, respectful and courteous at all times
  • use dust sheets
  • do not start work before 8am or work past 6pm (unless needed) to meet customer's requirement
  • do not use audio equipment while in your home
  • do not smoke in your home

To help us to help you to be safe during the work and to keep disruption to a minimum there are a few things we need you to do:

  • Please try to keep any appointments made with you at your home or contact us to rearrange as soon as possible but always at least 24 hours before the appointment is due
  • Empty cupboards, move furniture if requested, store away anything which is fragile or is of great sentimental or financial value
  • Clean and tidy any areas that the workmen will need access to before they arrive
  • Keep away from the areas that the workmen are working in
  • If possible, arrange for a neighbour or friend to look after your pets during the working day
  • Please keep children well away from the areas that we are working in at all times. Children under the age of 18 must not be left unsupervised in your home while work is taking place
  • Do not fill any skips used for the works with household rubbish
  • Do not be abusive, threatening or use discriminatory language or behaviour towards our staff or contractors

Completion of the work

A member of our team will carry out an inspection when the works are completed, unless post inspection isn't possible i.e. fixed wire testing works. At this time you will also receive a customer satisfaction form to complete. This is your opportunity to inform Irwell Valley of your experience as a customer of the work undertaken.

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