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Gas servicing

Gas servicing

As your landlord we have to make sure that all gas appliances, fittings and flues that we own and you use are safe. It is a legal requirement for Irwell Valley under regulation 36 of the Gas Safety (Installation and Use) Regulations 1998, to carry out a gas service every 12 months and to ensure the safe operation of all gas appliances owned and installed by us in your home. Regulation 36 places important duties on landlords of domestic properties to ensure that gas appliances and flues are maintained in a safe condition.

We must:

  • ensure that we use only Gas Safe registered engineers* to carry out work on gas installations
  • not permit a gas appliance to be used if we suspect it to be unsafe or inadequately ventilated
  • undertake an annual safety check on gas pipework and all appliances that cannot legally be removed by the resident
  • keep records of all inspection defects and actions taken
  • provide residents with a copy of the gas safety certificate within 28 days of the date when the check was carried out.

*You can confirm our Gas Safe engineer’s qualifications online by visiting and entering the engineer’s unique registration number from their I.D badge. Select "check a gas engineer" and enter the number shown in the image below, which we have highlighted in red.


Gas and carbon monoxide leaks are extremely dangerous - and we want to make sure that you are safe. You must let our contractors in to your home to carry out the safety checks or repairs to any gas appliances that we provide. We will let you know when we're calling to carry out the test. Not giving us access is considered a breach of your tenancy agreement and may result in legal action to get access or, in extreme cases, possession of your home. Any legal costs incurred to obtain access will also be considered your responsibility.

Monthly Prize Draw

You will be entered into a £100 monthly prize draw when your home is due for its Gas Servicing and you allow us first time access. The draw will be made at the end of each month – it could be you who collects that £100!

Your Responsibility: 

  • You don't need permission to fit a gas cooker - however the installation must be carried out by a Gas Safe Registered installer
  • You must ensure that gas appliances you own are regularly maintained and checked by a Gas Safe registered installer at least once every 12 months. 

Gas Leaks

If you can smell gas:

  • Turn off the gas supply. The main gas on/off lever can be found next to your gas meter
  • Open windows and doors. This will allow any gas which as built up in your home to disperse
  • Do not turn on/off lights/sockets or light any matches. Switching lights on, etc, can often generate sparks which could be enough to ignite any escaped gas in the air
  • Ring National Grid on 0800 111 999.

Carbon Monoxide

What is carbon monoxide?

Carbon monoxide (CO) is a highly poisonous substance produced by the incomplete burning of gas and Liquid Petroleum Gas (LPG).

This happens when a gas appliance has been incorrectly fitted, badly repaired or poorly maintained. It can also occur if flues, chimneys or vents are blocked. Oil and solid fuels such as coal, wood, petrol and oil can also produce carbon monoxide.

Carbon monoxide is invisible, odorless and tasteless but it can kill quickly and with no warning. Unsafe gas appliances produce this highly poisonous gas. It can cause death as well as serious long term health problems such as brain damage.

What is carbon monoxide poisoning?

Carbon monoxide poisoning occurs when you breathe in even small amounts of the gas. When you breathe in carbon monoxide, it gets into your blood stream and prevents your red blood cells from carrying oxygen. Without oxygen, your body tissue and cells die.

Levels that do not kill can cause serious harm to health when breathed in over a long period of time. Long term effects of carbon monoxide poisoning include paralysis and brain damage. Such long term effects occur because many people are unaware of unsafe gas appliances and subsequent gas leaks.

Symptoms of carbon monoxide poisoning are similar to many illnesses, including food poisoning, flu and simply being tired. Because of this, many people ignore the signs.
There are six main symptoms to look out for:

  • headaches
  • dizziness
  • nausea
  • breathlessness
  • collapse
  • loss of consciousness

If you experience symptoms and suspect carbon monoxide poisoning:

  • Get fresh air immediately. Open doors and windows, turn off gas appliances and leave the house
  • See your doctor immediately or go to hospital – tell them that you suspect carbon monoxide poisoning. They can do a blood or breath test to check
  • If you think there is immediate danger, call National Grid on 0800 111 999

Don’t assume your gas appliances are safe: get a Gas Safe registered gas engineer to do a check. This is the only safe way to prevent yourself and those around you from incurring serious illness or death due to carbon monoxide exposure.

How do I avoid a carbon monoxide leak in my home?

Your home may show signs of carbon monoxide. Any one of the following could be a sign that there is carbon monoxide in your home. Get your gas appliances checked to avoid carbon monoxide poisoning.

  • The flame on your cooker should be crisp and blue. Lazy yellow or orange flames mean you need to get your cooker checked
  • Soot or yellow/brown staining around or on appliances
  • Pilot lights that frequently blow out
  • Increased condensation inside windows

If you have a faulty appliance in your home, it could lead to carbon monoxide poisoning. Get it checked as soon as possible by a Gas Safe registered engineer.

Why should I get a carbon monoxide alarm?

Because carbon monoxide has no taste, smell or colour. Gas Safe Register strongly recommends you fit an audible carbon monoxide alarm in your home.

While an alarm will alert you to carbon monoxide in your home, it is no substitute for using a Gas Safe registered engineer.

A carbon monoxide alarm looks similar to a smoke alarm and is very easy to fit by following the manufacturer’s instructions. You can purchase a carbon monoxide alarm for under £20 at your local DIY store, supermarket or from your energy supplier.

Before purchasing a carbon monoxide alarm, always make sure it is officially approved to EN 50291. It must have a British or European approval mark on it, such as a Kitemark.

You are particularly at risk from carbon monoxide poisoning while sleeping, as you may not be aware of early carbon monoxide symptoms until it’s too late. Do not use the ‘black spot’ detectors that change colour when carbon monoxide is present. These will not make a sound to wake you up if the poisonous gas is present while you are sleeping.

What preventative measures can you take against carbon monoxide exposure?

  • Ensure that there is always enough fresh air in the room containing your gas appliance and ensure that vents are not covered
  • Ensure all appliances that are your responsibility are serviced regularly for safety by a Gas Safe registered engineer
  • If you plan to sleep in a room with a gas appliance in it, contact us for advice
  • Do not use unflued appliances like paraffin heaters and cabinet heaters
  • Get your chimney swept at least once a year by a qualified sweep

Useful Links

HSE Gas Safety

Gas Safe Register