The health and safety of our customers is a top priority, we work in partnership with Greater Manchester Fire and Rescue Service and our risk assessor to make sure that we are keeping you and your family safe in the event of a fire. There are many steps we take to ensure your safety:
• We regularly carry out fire risk assessments in your homes and review them often
• We put in place and maintain appropriate fire safety measures tailored to different types of homes
• We plan for emergencies
• We educate our colleagues in fire safety, which includes learning about spotting fire risks and how to report them
• We have a full-time fire compliance manager to manage our risks and make sure that we are fully compliant and keeping you safe
There are lots of ways you can reduce the risk of a fire in your home and make sure you and your family are safe:
• Make sure you have at least one working smoke alarm in your home and test it once a week. If you don’t have a working smoke alarm in your home fill in the form in the contact us section on this page to request one
• Keep your doorways and hallways free from clutter
• Make sure you close all of the doors in your home at night especially the doors in your lounge and kitchen to prevent fire from spreading whilst you are asleep
• Never leave cooking unattended and don’t cook if you are very tired, or under the influence of drugs or alcohol
• Maintain electrical goods in your home. Make sure you turn off appliances that aren’t meant to be on for long periods such as irons and hair straighteners
• Overloading plug sockets and extension leads can cause fires, so make sure you don’t overload your sockets
If there is a fire or smoke in your home you should take the following actions:
• Where it is safe to do so, close the door of the room where the fire is
• Alert anyone else in your home
• Stay out of the room where the fire is
• Call the fire brigade by dialling 999, never assume that someone else has called
• If you are in a building that has elevators, always use the stairs to get out of the building
• Do not re-enter the building until the fire brigade says it is safe to do so
If there is a fire in another part of the building it will normally be safest for you to stay in your home. However if you do feel unsafe or your home is affected by heat or smoke, then evacuate and call the fire brigade by dialling 999. If a member of the fire brigade tells you to leave the building you should do so immediately.
If you are blocked by a fire you should take the following actions:
• If you have no other escape route, stay inside the safest room with a window that opens and dial 999 to call the fire brigade
• Keep the door closed and use towels or bedding at the bottom of the door to block the smoke coming through
• If you are trapped go to the balcony or window so that you can be seen – but don’t jump
• Wait to be rescued by the fire brigade
Fire safety in high rise blocks
Living in a high-rise block does not mean that you are more at risk of a fire than anyone else. You need to consider how a fire in your home could impact on other people in your blog and how you can stay safe!
Its important that you know what to do in the event of a fire, whether it’s in your apartment or somewhere else in the building.
If there is a fire or smoke in your flat, get out and stay out. Ensure that you close all of the doors behind you and only use the stairs, once you are outside call the fire brigade by dialling 999, never assume that someone else has called. Do not go back into the building until the fire brigade tells you it’s safe to do so.
If there is a fire in another part of the building, it will normally be safest for you to stay in your flat. But if you feel unsafe, then get out and call the fire brigade by dialling 999. If a member of the fire brigade tells you to leave the building you should do so immediately.
• Keep your door keys and window keys accessible, in the event of a fire you do not want to be trapped indoors
• If you smoke, make sure you put cigarettes out properly and avoid smoking in bed or whilst you are tired
• Be careful with candles. Leaving a candle unattended can cause fire so make sure you blow your candles out when you leave the room and use a proper heat resistant holder on a stable surface away from draughts and flammable materials
• Make an escape plan so that you and your family know what to do if there is a fire in your home
If you have any queries or concerns about fire safety in your home, please call us on 0300 561 1111 or alternatively you can fill out the form below and we will be in touch.