If you are being affected by anti social behaviour, you can use our website to create an online account. From your account you can complete new incident forms and view your completed forms.
By recording information online, your incident forms can be sent straight through to the person investigating your case who will work with you to help resolve the issue. Please ensure that you log each incident separately.
If you would like to use this online facility, please discuss this with your Neighbourhood Manager or the colleague assigned to your case. Once you have received your log on details you will be able to use the service.
Your logon details will ensure that only you can send future incidents sheets and see the information you have recorded. You should not share these logon details with anyone else, unless you want them to use the online service on your behalf.
What can you expect from us on receipt of a report of anti-social behaviour?
24 hour response for Category A complaints such as:
Within 5 working days for Category B and C complaints such as:
An action plan will be agreed with the witness as to how the case is to progress. Witnesses will then be contacted at agreed timescales throughout the duration of their case, usually weekly or fortnightly.
irwell valley homes will not disclose any details about you to a third party without your consent. Every step will be taken by us not to identify you should you not wish to be identified.