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Customer feedback

Comments, compliments and complaints


We strive to provide excellent customer service at all times. In order to achieve this we need to know what you think about the service we provide. Irwell Valley welcomes feedback from anyone accessing any of our services as this helps to improve the service we provide. However there are times when we may not always achieve this. If this happens, you need to let us know so we can put things right and learn from our mistakes.

Handling complaints effectively is an essential part of Irwell Valley's commitment to meeting the needs of customers and improving customer satisfaction. Our complaint leaflet can be found here.

As part of our service standards, we publish an annual summary of our complaints which can be found here.

If you have any queries or any feedback for us, please contact us on 0161 610 1000 or complete the form below.